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HTC Desire Phones
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HTC HD2 Phones
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Sprint EVO
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Touch Pro 2 Phones
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HTC Smartphones
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Sale Items
Manufacturer's Warranty One of the advantages of working with On The Go Solutions, Inc. is that all products we sell are supported by the manufacturer. Any issues that arise can be answered by either the product manufacturer or the carrier. Although we strive to aide our customers in any manner possible, we are only the sales team, and cannot officially diagnose or "fix" any issues you may be having. We will furnish you with all the information (contact information, email information, websites) you need to contact the designated technical support team. In limited cases, for a $75.00 fee, we will step in and attempt to resolve any issues you may be having getting your questions answered.
All items on our site carry a 1-year manufacturer's warranty. Because these phones are imported, it may be necessary to send your phone back to the manufacturer overseas. This process may between 30-45 days. On The Go Solutions, Inc. is not responsible for issues arising from the warranty process. We are aware of the potential difficulties involved, and may be able to intercede on a customer's behalf if possible. Additionally, loaner phones are available during this time (see Loaner Phone Terms, below).
Loaner Phone Application3 Day Exchange For Defective Products On The Go Solutions, Inc will exchange any unit within three days for manufacturer's defects.
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This applies to the following or similar defects:
- Unit will not power on or take a charge
- Buttons do not work
- OS doesn't work
- Screen does not display
- Speaker does not work
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This policy DOES NOT include any of the following defects or issues:
- USER DAMAGE -- such as the unit was dropped, chipped, lost, broken, etc.
- Poor cellular reception in your area
- User cannot configure email/data settings
- User does not like the phone
5 Day Customer Dissatisfaction Return Policy -- 20% restocking fee On The Go Solutions, Inc will accept as a return any device or accessory within five days if the customer is dissatisfied, with a 20% restocking fee. Additional fees may be necessary if not returned properly (see below).
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This applies to the following or similar issues:
- Customer doesn't like the phone
- Cellular service/reception is poor
- Device doesn't meet customer's needs
- Just feels like it
- Too much trouble configuring the phone
Returning Products All Returns require an authorization number. Please note that RA # does not guarantee final disposition. For an RA number (Return Authorization) on returns call Customer Service at (847) 933-1762. All returns are subject to inspection. Pack the products into a shipping box with plenty of packing material and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.